Changes to Microsoft CSP Request a reseller relationship

Caroline Wigley
Categories: Business Technology
Tags: CSP Microsoft 365
VUZION Changes-to-CSP-relationship-blog

Microsoft has announced a change to the process for customers accepting a reseller relationship invitation within the CSP (Cloud Solution Provider) program.

From Tuesday 3 September 2019 (and this date of change was previously notified as 22 July 2019), instead of customers being directed to the Microsoft Store for Business to accept a reseller invitation, they will instead be directed to the Microsoft 365 Admin Center. This change affects invitations raised via both the Partner Center ‘Request a reseller relationship’ and the Partner Center API features.

The structure of the URL returned remains the same, with the changes relating to the base URL:

Current URL: https://businessstore.microsoft.com/manage/partner-invitation?invType=... [this section remains the same]

New URL: https://admin.microsoft.com/Adminportal/Home#/BillingAccounts/partner-invitation?invType=... [this section remains the same]

The ‘Request a reseller relationship' function

Craig Gordon, Head of Vuzion says, “To be able to manage a customer's service or subscription on the behalf of the customer, partners must be granted permissions for that service or subscription, by the customer.

“Partner Center’s ‘Request a reseller relationship’ function makes it easy for partners to invite their customers to do so.

“Once a request has been approved by the customer, the partner can log on to the relevant service’s admin portal and manage the service on the customer's behalf. Using the Microsoft 365 Admin Center capabilities, customers can not only accept an initial invitation, but view, and manage partner relationships across many partner types.

“Microsoft has, therefore, made the ‘Request a reseller relationship’ experience much more accessible, and streamlined.

“You can find more information about the process on the Microsoft website, at Streamlining the customer experience for partner invitation acceptance.

Function change schedule:

  • 19 July - 3 September 2019 is the early adopter period, during which partners can begin to move to utilising the new process, and direct customers to the directing customers to the Microsoft 365 Admin Center.
  • 3 September – 30 September 2019 is the transition period, during which Microsoft will be transitioning partner accounts to the updated Partner Center functionality. Partners who have been transitioned will see that the Partner Center user interface and the Partner Center API will return the new URL.

Points to note

  • Microsoft has stated that they will not be sending to partners notification of when their account is to be transitioned to using the new URL.
  • During the transition period, the old URL will work, directing customers to work the Microsoft Store for Business portal.
  • Transitioned partners may still use the old URL, but will need to have it cached in order to do so. Between 1 October – 31 October 2019, the old URL will automatically redirect to the Microsoft 365 Admin Center.
  • From 1 November 1 2019, the old URL will no longer redirect, and will become a dead link.
  • Customers in the Microsoft Cloud Germany, Microsoft Cloud for US Government, and China national cloud will continue to use Microsoft Admin Portal. Delegated Admin requests created by Advisors using the Partner Admin Center will continue to use Microsoft Store for Business.

Next Steps

Partners should plan to have transitioned to the new process by 30 September 2019, and to ensure existing and new customers are aware of the requirements.

The Vuzion team will be happy to help if you need any further information.

Related Articles

Microsoft Inspire goes digital for 2020

Register for Microsoft’s flagship partner event, 21-22 July, to hear Microsoft's strategy and priorities for the year ahead.

Microsoft CSP Indirect Reseller incentives July 2020 - a summary

The good news is, we still have the same incentives carrying forward until October. If you weren’t able to attend Microsoft’s onlin...

How to run a successful webinar for your customers

In the remote working age, webinars are the new physical events. Use this process to run a truly successful webinar for your custome...

Help your customers stay secure during the COVID-19 pandemic

Chances are, like most of the country, you and your customers are working from home right now – which means a secure IT setup has ne...