ISO 9001 is the most commonly used standard for quality management systems, with certification awarded for organisations judged to meet customer expectation and to deliver customer satisfaction.
ISO 9001 is managed by the International Organisation for Standardisation (ISO), located in Geneva, and the largest developer of voluntary international standards. As voluntary, best practice agreement, ISO 9001, however, demonstrates a high level of professionalism within accredited organisations.
Russ Prior, Vuzion Security and Compliance Manager, says, “ISO 9001 accreditation shows that we provide products and services of consistent quality, and that these products and services meet our customers’ requirements and conform to appropriate statutory and regulatory requirements.
“The accreditation also attests to us placing priority on streamlining business processes, and to following a policy of continuous improvement.
“Holding the ISO 9001 accreditation can also be a requirement for organisations to be able to do business with us.”
ISO 9001 requirements are generic and have been created to enable them to be applied to any organisation, without reference to size, industry, or type, or to the products and services provided by the organisation. The standard was first issued in 1987, and a new version of ISO 9001 is issued every seven years. Certification is awarded following a stringent audit process, conducted by an accredited body.
Having been awarded the ISO 9001:2008 certificate, Vuzion has worked hard to achieve ISO9001:2015 accreditation.
With ten clauses, ISO 9001 2015’s first three are virtually the same as for ISO 9001:2008, and the final seven have been created to conform to the PDCA cycle structure (plan, do, check, act). A greater emphasis has been placed on continuous improvement (of internal processes) practices, and the standard now has the same high level structure as other management systems, to ease integration of these systems.
ISO 9001:2015 clauses cover
2. Normative reference
3. Terms and definitions
4. Context of the organisation (PLAN)
5. Leadership – (PLAN)
6. Planning – (PLAN)
7. Support – (PLAN)
8. Operation (DO)
9. Performance evaluation (CHECK)
10. Improvement (ACT)
Russ Prior explains further, “ISO 9001:2015 puts a greater emphasis on input and output measures, and places a focus on using risk-based analysis to identify challenges within our business processes.
“Further emphasis has been put on meeting the requirements of all interested parties – suppliers, employees, any third-party stakeholder – and which greatly increases accountability, while a greater focus has been put on involvement of and control of the systems throughout the processes by top management.”
If you’d like to discuss the ISO 9001:2015 accreditation with any of the Vuzion team, please give us a call on 0333 009 5939, contact us via the Vuzion website – or email firstname.lastname@example.org.