Speed up your Microsoft 365 Business Voice deployments

Wayne Hollomby
Tags: Business Voice Microsoft 365 Business Voice
VUZION Business-Voice-blog-image WH

Wayne Hollomby, Vuzion Solutions Architect, writes …

Microsoft 365 Business Voice is a cloud-based phone system. It integrates into Office 365 for an all-in-one communication solution that brings together calling, meetings, and messaging into Microsoft Teams, and has been available since November 2019.

One of the things Microsoft has created specifically for making simple Microsoft 365 Business Voice deployments quick and easy to set up, is a Getting Started Wizard.

I thought this was worth calling out in case any partners have not used this yet, to give an overview of what it can do.

What is the Microsoft 365 Business Voice Getting Started Wizard?

The Microsoft 365 Business Voice Getting Started Wizard will set up the following, to allow a customer to get up and running quickly, and to start using the service fully or perform a pilot for a few users.

  • Create emergency services location
  • Set up a simple call menu for main company number
  • Assign Business Voice licences to users
  • Assign phone numbers to users.

Once you have added Microsoft 365 Business Voice licences to an Office 365 tenant, you will see the Getting Started Wizard appear on the Home screen of the Microsoft 365 admin center. You then click ‘Get started’ to start the process.

Business Voice deployment 1

However, just before you jump right in and do that, there are a few things to be aware of:

  • Microsoft 365 Business Voice licences must already be added to the Office 365 tenant.
  • Phone System Virtual User licences must already be added to the Office 365 tenant as these are used when creating the Auto Attendant for the main company number call menu.
  • Users must already be assigned a base Office 365 licence - for example, Business Essentials or Business Premium.
  • The wizard will automatically upgrade the tenant into Teams Only Org wide if it is not already fully migrated to Teams. Ensure you know where the customer is on their Skype for Business to Teams journey before running the wizard.
  • The region you choose for the main company number will be used for users’ phone numbers and there’s no option to include different regions.

Below are a few example screenshots showing some of the screens that you will see when going through the Getting Started Wizard:

Business Voice deployment 2

Business Voice deployment 3

Business Voice deployment 4

As you can see, the Microsoft 365 Business Voice Getting Started Wizard is a good way to get a customer up and running quickly, although  for more complex deployments you can still use the Teams Admin Center to configure for number porting, setting up multiple Auto Attendants, Call Queues, or voice calling policy changes, as an example.

Next Steps

If you’d like more information about Microsoft 365 Business Voice, contact any of the Vuzion team – either by calling 0333 009 5939, or emailing partners@vuzion.cloud.

Update 24 March 2020: For information about Business Voice in Republic of Ireland, see Vuzion's blogMicrosoft 365 Business Voice launches in Republic of Ireland, 1 April 2020.  

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