Microsoft Teams Calling Essentials

This course is designed to orientate delegates on the calling workload in Microsoft Teams. It covers calling fundamentals and planning considerations when considering PSTN calling, phone system functionalities, direct routing and day to day management within the Teams Admin Centre (TAC)

The outcomes of this course for delegates are

• A better understanding of calling for Microsoft Teams
• Awareness of principle planning factors which determine a calling plan or a direct routing deployment
• Awareness of the full breadth of phone system functionalities from both an end user and admin perspective
• A fundamental understanding of how Direct Routing works
• Knowledge of the tools, policies and reports available for the calling administrator
• Be able to order & assign numbers, build call queues and auto attendants and set org-wide and custom policies

Delegates will be better prepared to deploy and manage the calling workload in Microsoft Teams and go on to put their knowledge into practice

Cost
£100 | EUR 100 per day, per person for Vuzion partners

Course Format
Delivered virtually using Microsoft Teams

Course Constitution
This course is constituted as follows

• Theoretical: 50%
• Practical - Demo: 35%
• Practical - Tasks, Activities or Labs: 15%

Percentages are approximate. Whilst we endeavour to include a blend of theory, demo and activities in all of our courses we recognise that some delegates prefer a particular style of course (I.e. wholly or predominantly lab based workshops or immersion experiences) and would ask them to consider their preferred learning style before registration. We would also ask delegates to check the site regularly for new courses as we expand to offer different blends of theory/practice

Who Should Attend?

Course Level: 200-300. Delegates must come with prior understanding of what Microsoft Teams and Microsoft 365 are. A basic understanding of admin centres and would be beneficial

Roles Aimed at:Presales and Solution Architects, Consultants, Voice Administrators

The course is designed for those who would be involved in the deployment and day to day management of the calling workload. We also welcome those with a professional or personal interest in Teams

This course is not intended for:

• Inexperienced users of Teams or Microsoft 365
• Commercial roles which have limited technical understanding of Microsoft Teams specifically the Teams Admin Centre
• Advanced Technical users who already manage advanced direct routing scenarios such as local media optimisation and media bypass

Course Capacity
The course capacity is currently 10 seats

Certifications & Competencies
This course is not linked to a Microsoft Exam but would input into MS-700 Managing Microsoft Teams. This course is not linked to any Microsoft Competencies

Prerequisites

• A laptop/desktop with Microsoft Teams desktop app installed
• A basic understanding of VOIP and PSTN
• As a Microsoft partner, you will need access to demos.microsoft.com and can deploy a Microsoft 365 Demo Tenant