Microsoft 365 Business Voice - A first conversation guide

Microsoft 365 Business Voice - A first conversation guide

Microsoft launched Business Voice on 5 November 2019, to bring the features enjoyed by the enterprise organisation to small and medium sized businesses.

An integral element of the Office 365 teamwork hub, Microsoft Teams, Business Voice is a digital, cloud-based phone system and requires no servers or equipment, incorporates a broad flexible configurable rich feature set, and enables users to:

- Make phone calls via the internet connection, and through desktop phones, computer-connected headsets, or mobile apps for Android and iOS

- Benefit from a consolidated experience for phone, chat, meetings, and conferencing, through the integration with Microsoft Teams and Office 365

- Reduce cost - eliminating the initial cost and update and maintenance overheads required for on-premises systems.

Our eBook looks at useful questions to ask your customers to get the Business Voice conversation started, the features of Business Voice, and how it's available in various plans, so you can deliver the telephony system to suit each individual customer's need, whatever their existing system.